Frequently asked questions about GEMMS ONE EHR Software.

The primary benefit for both providers and patients lies in the interoperability and the integrated nature of the system. Having one application that integrates various components such as modules, apps, portals, billing, and scheduling significantly enhances efficiency. This integrated approach benefits not just the providers and the patients but also the staff, as it consolidates all necessary functions into one platform, making it a One-Stop solution for healthcare management. 

Cardiologists can reduce burnout and improve clinical decision-making by leveraging the software’s capabilities to constantly review and optimize workflows. The software utilizes the experience of staff members who have either worked in cardiology offices or have extensive knowledge in specialty medical practices. This insider knowledge helps the company to refine workflows, reduce unnecessary clicks, and automate documentation, thus streamlining the cardiologists’ work. 

From a patient experience perspective, the software offers a robust patient portal that provides real-time access to medical records and facilitates direct communication with care teams. Additionally, an upcoming mobile app will further enhance patient experience by offering similar tools and functionalities, ensuring that patients have convenient access to health information and services on the go. 

The software provides highly customizable templates and workflows that can be tailored to the specific needs of a practice or an individual physician. With a substantial amount of cardiology content available out of the box, the system offers a solid starting point, minimizing the need for starting from scratch and enabling easy customization to meet specific requirements. 

The software’s imaging integration capabilities are designed to work seamlessly with almost any system, especially PACS systems for diagnostic imaging. Through the use of HL7 and a robust interface management application, the software facilitates efficient integration, enhancing diagnostic processes and patient care. 

For procedure notes and ensuring accurate reporting, the software includes comprehensive templates for both invasive and non-invasive procedures. These templates cover a wide range of needs, from patient instructions for common cardiology procedures to detailed reporting templates, ensuring comprehensive and accurate documentation. 

Providing educational material to patients is made extremely easy through the software. Doctors can access and distribute educational materials directly from the patient portal or during consultations, based on the patient’s specific medical conditions, medications, and diagnoses. This facilitates effective patient education and engagement. 

The software includes advanced analytics and decision support tools such as a report manager connected to the database for generating a wide range of reports. Additionally, clinical decision support is available within the patient chart, and a new decision support intervention with AI elements is in development for 2024 to enhance patient care and provider decision-making. 

Workflow efficiency and automation, particularly in the context of voice recognition, are enhanced by the software’s support for external voice recognition tools like Dragon and MModal. The system is designed to work seamlessly with these tools, allowing for efficient documentation and reducing the manual effort required from healthcare providers. 

The software handles a variety of automated tasks such as prescription refills, lab result notifications, and appointment reminders. It focuses on enhancing communication with patients through tools like gyms notify, which automates appointment notifications and reminders, saving significant time for doctors and improving patient engagement. 

Patient engagement and personalized communication are facilitated through a comprehensive system that includes secure messaging, medication reminders, and educational resources. The software employs various communication channels, including text messaging and email, to ensure that patients are engaged and informed about their health and healthcare services. 

The software offers monitoring and analytics capabilities through dedicated workflow views, including a specialized message workflow view for managing communications and patient-related messages. This integrated system allows practices to monitor engagement, operational efficiency, and the effectiveness of communication strategies, providing insights into areas for improvement. 

The software’s integration with imaging systems typically involves interfacing with existing PACS systems within cardiology practices for diagnostic imaging. Utilizing a robust interface management tool, the software facilitates seamless connectivity, allowing for the easy integration with almost any system that uses HL7 standards. This includes built-in integrations that enable viewing images directly within the patient’s chart, enhancing the review and discussion of diagnostic images during patient consultations. 

The software team recommends that cardiologists become familiar with the new system before making significant customizations. By understanding the workflows and templates provided, cardiologists can better identify necessary customizations. While the software can mimic the layout of a previous EHR to some extent, the focus is on leveraging the pre-built, cardiology-specific content and templates to streamline the transition and ensure effective use from day one. 

Automated tasks such as prescription refills, lab result notifications, and appointment reminders are managed through the gyms notify solution, which extends beyond appointment notifications to a comprehensive patient communication tool. This includes on-demand texting features for immediate communication needs, facilitating efficient workflow and reducing the need for manual intervention in routine tasks. 

Larger practices with dedicated application support staff are trained to make changes and configurations within the software, enabling in-house customization and efficiency enhancements. For practices without dedicated staff, the software team handles initial configurations during implementation. Post-implementation customizations or additions typically go through a help desk request, with turnaround times varying based on complexity and current workload. 

The software enhances patient engagement through personalized communication tools, including a robust patient portal for secure messaging and direct communication with care teams. The gyms notify system further supports engagement through automated text messages, emails, and phone calls, tailored to patient preferences and needs. This comprehensive approach ensures effective communication and engagement, fostering a better patient experience. 

The software offers comprehensive monitoring and analytics capabilities through dedicated workflow views and a message workflow view, allowing for efficient management of communications and patient-related messages. This integrated approach provides practices with insights into operational efficiency, engagement strategies, and communication effectiveness, enabling continuous improvement and optimized patient care. 

The software is adapting to new regulatory requirements for 2024 by transitioning from the current clinical decision support system to a new Decision Support Intervention (DSI) system, which includes a component of artificial intelligence (AI). This transition aims to enhance patient-specific care plans and pathways by considering the patient’s medical record, diagnoses, and medications. The software is currently in the process of selecting a vendor to work with on this initiative and will develop integration capabilities to provide this advanced decision support within the patient’s chart. 

The DSI system, which includes AI, will assist doctors in understanding whether all requirements for correct payments have been met by suggesting care plans and pathways based on patient-specific scenarios. This feature is designed to improve the quality of care and ensure that practices are adhering to necessary guidelines for optimal reimbursement. 

The software offers tools for population health management and advanced analytics through its report manager, which is connected to the application’s database. This allows for the generation of a wide range of management, administration, and billing reports. The software also includes an RCM reporting tool that provides advanced users with pivot tools for more detailed analytics without requiring deep database knowledge. 

Yes, the software automates routine tasks through its Gemms notify solution, which goes beyond appointment notifications to serve as a comprehensive communication tool. It can automate email, call, and especially SMS text messages for various purposes, such as prescription refill reminders, appointment reminders, and providing patients with links to forms or billing information. 

The level of customization and automation within the software can vary based on the practice’s resources. Practices with dedicated application support staff can implement changes themselves, as the software team trains them to make configurations within the system. For practices without such resources, the software team handles initial configurations and any subsequent customizations needed post-implementation. 

Patient engagement is promoted through a variety of personalized communication options, including secure messaging via the patient portal, automated SMS text messages for reminders and information, and educational resources tailored to the patient’s health conditions and treatments. These tools facilitate direct and effective communication between patients and their care teams, enhancing engagement and overall care experience. 

The software offers dedicated workflow views and a message workflow view that allows practices to efficiently manage communications, patient-related messages, and overall operational workflow. These features provide practices with the tools needed to monitor operational efficiency, analyze communication strategies, and identify areas for improvement. 

The future development for clinical decision support in the software involves the introduction of Decision Support Intervention (DSI) integrated with artificial intelligence (AI) components. This new feature aims to provide more personalized and effective clinical decision support by analyzing patient-specific data, including medical history, diagnoses, and medications. The software team is actively seeking a vendor partnership to implement this initiative, ensuring the system remains at the forefront of healthcare technology and regulatory compliance. 

The software ensures effective management of patient education and adherence to quality measures through its comprehensive patient portal and upcoming patient interoperability tools. Patients can access personalized education material based on their medical conditions, medications, and other health factors directly from their portal. Additionally, new tools like GIMS Notify offer on-demand texting features for practices to communicate educational content and reminders to patients, thereby supporting quality measures and enhancing patient engagement. 

The software’s approach to workflow efficiency incorporates AI and automation to streamline routine tasks and reduce manual workload. Features like voice recognition integration for documentation and automated messaging for patient communications via GIMS Notify are key components. These tools automate prescription refills, lab result notifications, and appointment reminders, among other tasks, significantly improving workflow efficiency. The system’s flexibility allows practices to customize automation according to their specific needs, either internally or with the support of the software team. 

The software’s patient engagement strategy utilizes a variety of communication tools to improve care management. This includes secure messaging through the patient portal, automated SMS text messages for reminders, and personalized educational content. By providing multiple channels for communication and access to information, the software ensures patients are actively engaged in their care process, leading to better health outcomes and a more satisfactory healthcare experience. 

To optimize practice operations and patient care, the software offers analytics and monitoring tools that provide insightful data on communication efficiency, operational workflow, and patient engagement. Workflow views and message workflow views allow for real-time monitoring of patient communications and operational tasks. Additionally, the software’s advanced reporting capabilities enable practices to analyze various aspects of their operations, from patient care quality to billing efficiency, facilitating informed decision-making and continuous improvement. 

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